Terms of service.

Last updated 31 August 2026. These terms apply to plans taken from this date.

1. Who you are contracting with

“one” is a service provided by Kane Foster, a sole trader trading as Kanvas One, of 3 Northside Cottages, NE61 3SN. In these terms “we”, “us” and “Kanvas” mean that business, and “you” means the business taking the plan.

You can reach us at hello@kanvas.one. Our full contact details are on the contact page.

These terms are written for businesses. If you are taking a plan as a consumer rather than for the purposes of a business, see section 8.4, which sets out the cancellation rights you have on top of everything else here.

2. What we provide

On an active plan we design, build, host and look after a website for your business. Depending on your plan that can also include a mobile app, ongoing search work, and a web address registered and renewed for you.

What each plan includes is set out on the plans page and the what’s included page. Those pages form part of these terms. Where a description there conflicts with a clause here, the clause here applies.

We provide the service with reasonable skill and care. We do not promise any particular commercial result — a number of enquiries, a search ranking, sales, or app downloads. Search engines and app stores are run by third parties and neither we nor you control them.

3. Points, edits and features

After your site is live, changes are rationed by points, because pricing work by effort is what stops a month’s allowance being spent on a single large job.

• An edit costs one point. An edit is a change to existing pages: wording, images, design, prices, structure.
• A feature costs three points. A feature is something new that did not exist before: a booking form, a gallery, an extra page with new functionality.
• Business includes one point a month, Pro three, and Max five.

Points do not carry over. Each time your plan renews, your balance resets to your plan’s monthly allowance. If your plan includes three points and you have used one, the next payment takes you back to three, not to five.

Beyond your points, an edit is £40 and a feature is £120, each charged separately.

Two things never cost a point. Everything you asked for in the original build is included, whatever its size. And any live tool we set it up for you to run yourself — a menu, your prices, a timetable — is always free for you to change, as often as you like.

We decide in good faith whether a request is an edit or a feature. If you disagree, tell us and we will explain the reasoning before doing the work.

4. Getting your site built

We start the build once we have your completed form. Our ten-working-day estimate runs from that point, and assumes you come back to us on drafts within a couple of working days. It is an estimate, not a deadline: rounds of changes, waiting on your photos or copy, and third parties such as domain registries all move it.

If we cannot start because we are waiting on something from you, the plan still runs and is still billed. We will chase before that happens.

5. Your content, and what we need from you

You give us text, images, logos, menus, prices and similar material so we can build the site. By giving it to us you confirm that you own it or have permission to use it, and you allow us to use, copy and publish it for the purpose of building and running your site and app.

You are responsible for the accuracy of what you give us, including prices, opening hours, allergen and ingredient information, and any claims about your business. We publish what you send; we do not verify it.

You agree to indemnify us against claims brought by someone else because material you supplied infringed their rights or broke the law.

6. Price, payment and VAT

Plans are billed monthly in advance by card through Stripe. The first payment is taken when you sign up and starts the build. There is no setup fee.

Prices are shown in pounds sterling. We are not currently VAT registered, so the price you see is the total price and no VAT is added to it. If we become VAT registered we will tell you before it affects your bill.

Your payment date each month is the anniversary of your first payment. We never see or hold your card number; Stripe does. Their terms and privacy notice cover that part.

If a payment fails, Stripe retries it. If it keeps failing we will contact you, and we may suspend the service under section 14 until it is settled.

We may change plan prices. We will give you at least 30 days’ notice by email before a change affects you, and you can cancel under section 8 if you do not want to continue at the new price.

7. Changing plan

You can change plan at any time from your account.

Moving up

An upgrade takes effect immediately. Stripe prorates it: you pay the difference between the two plans for the rest of your current month, not a fresh full month. Your points reset to the new plan’s allowance straight away.

Moving down

A downgrade takes effect at your next payment date. You keep the plan you have paid for until then, and there is no refund for the unused part of the month. Your points move to the lower allowance when the new plan starts.

8. Cancelling

8.1 To cancel, use the billing portal from your account, or email us. Cancelling in Stripe and telling us are equivalent; you do not need to do both.

8.2 At the end of your notice period we take the site offline and stop the plan. We will transfer your web address to you at no charge — see section 9.

8.3 Payments already taken are not refunded, including where you cancel part way through a month. Points are not refundable and have no cash value.

8.4 If you are a consumer

If you are taking a plan as an individual rather than for business purposes, the Consumer Contracts Regulations 2013 give you 14 days from signing up to cancel for any reason. Because we start the build as soon as you sign up, you are asking us to begin during that period; if you then cancel within the 14 days, we may charge you a proportionate amount for the work already done. This right is in addition to, not instead of, the one month’s notice above.

9. Your web address

Where your plan includes a web address, we register and renew it for you and pay the registry fees for as long as your plan is active.

The web address is yours. If you leave, we will transfer it to you or to a registrar of your choosing, free of charge, provided your account is settled. Ask us and we will start the transfer; registry rules mean it can take a few days, and some registries impose their own waiting periods that we cannot shorten.

If you already own a web address, you keep it and we point it at the site we build. It never passes to us.

10. Apps and the stores

Where your plan includes an app, we build it and handle submission to the Apple App Store and Google Play.

Publication is decided by Apple and Google under their own review rules, not by us. We cannot guarantee that an app will be approved, how long review will take, or that it will stay available; stores change their rules and can remove apps. If an app is rejected we will tell you why and, where the reason is something we can fix, fix it and resubmit at no extra cost.

Apple and App Store are trademarks of Apple Inc. Google Play is a trademark of Google LLC. We are not affiliated with, endorsed by, or acting for either company.

11. Who owns what

You own your content: your text, images, logo, brand and business information, before and after we use them.

You own the finished design and page content of your site as it is delivered, and we assign that to you on cancellation once your account is settled. On request when you leave, we will give you an export of your site’s pages and images.

We keep ownership of the underlying platform, templates, components, tooling and code that we reuse across customers. You are not buying that; you are licensed to use it for as long as your plan is active. That is what makes a monthly price possible instead of an upfront build cost.

We may show your site in our portfolio and marketing, and name you as a customer. Tell us if you would rather we did not, and we will not.

12. Acceptable use

You must not use the service, or ask us to build anything, for:

• anything unlawful, or that infringes someone else’s rights;
• content that is misleading about your business, its prices, or its credentials;
• adult content, gambling, weapons, illegal drugs, or anything our hosting or payment providers prohibit;
• malware, phishing, scraping other sites, or sending unsolicited bulk email;
• collecting personal data from your own customers without a lawful basis and a privacy notice of your own.

You must keep your account login to yourself and tell us promptly if you think someone else has it.

13. Availability

We aim to keep your site available at all times, and it runs on infrastructure built for that. We do not offer a contractual uptime guarantee or service credits on these plans.

We may take the site down briefly for maintenance, and will avoid busy periods where we can. We are not responsible for outages caused by your domain registry, a payment provider, an app store, or a general internet failure.

If something breaks on a site we built, fixing it is included in your plan and never costs a point.

14. When we can suspend or end a plan

We may suspend the service if payment fails and stays unpaid after we have contacted you, or if content breaches section 12, or if we are required to by law or by a provider we depend on. Where the law allows, we will warn you first and give you a chance to fix it.

We may end a plan by giving you 30 days’ notice, and will refund any period you have paid for beyond that date. We will transfer your web address to you as set out in section 9.

15. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.

Subject to that, and because this is a business-to-business contract:

• we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss;
• our total liability to you in any twelve-month period is limited to the total amount you paid us in that period.

We keep backups of the sites we host, but you should keep your own copies of anything you would not want to lose, such as original photographs and written copy.

16. Data protection

How we handle personal data about you and the people who contact you is set out in our privacy notice.

Where your site collects personal data about your own customers — a contact form, a booking, a mailing list — you are the controller of that data and we are your processor. You are responsible for having your own privacy notice and a lawful basis for collecting it. We will only process it to run your site, keep it secure, and follow your instructions. Ask us if you need a written data processing agreement and we will provide one.

17. Changes to these terms

We may update these terms. If a change materially affects you we will email you at least 30 days before it takes effect, and you may cancel under section 8 if you do not accept it. The date at the top of this page shows when it last changed.

18. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If something has gone wrong, email hello@kanvas.one first. We would much rather fix it than argue about it.